Privacy Policy

1. Information We Collect

Rootstead Lawrence Tree Service collects information necessary to provide our tree care services and communicate with clients. This includes personal information you provide directly, such as your name, address, phone number, email address, and property details. We also collect information about the services you request, scheduling preferences, and payment information.

When you visit our website, we may automatically collect certain technical information including your IP address, browser type, device information, and pages visited. This information helps us improve our website and understand how visitors use our services.

2. How We Use Your Information

We use the information we collect to provide and improve our tree care services, including scheduling appointments, providing service estimates, communicating about your service requests, processing payments, and sending service reminders or follow-up information. We may also use your information to send occasional updates about our services, seasonal tree care tips, or special offers, but you can opt out of these communications at any time.

Your information helps us maintain service records, respond to your questions and concerns, comply with legal obligations, and improve our business operations. We analyze usage data to enhance our website and better understand our clients' needs.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances: with service providers who assist us in business operations such as payment processing or scheduling software, when required by law or legal process, to protect our rights or property, or with your explicit consent.

Any third-party service providers we work with are contractually obligated to protect your information and use it only for the purposes we specify. We ensure that these providers maintain appropriate security measures.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes physical, electronic, and procedural safeguards. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, but disabling cookies may limit some website functionality.

6. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Your Privacy Rights

You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails. If you have concerns about how we handle your information, please contact us and we will work to address your concerns promptly.

Depending on your location, you may have additional privacy rights under state or federal law. We comply with all applicable privacy regulations including Massachusetts data protection laws.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Rootstead Lawrence Tree Service
290 Merrimack St #204
Lawrence, MA 01843
Phone: (978) 653-8754
Email: Contact us through our website form